Cala Customer Care
Department of Veteran Affairs (VHS)
Ordering Procedure for Cala TAPS Therapy
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Submit completed forms via: Fax: 1-833-230-9251 Send Encrypted Email: VA@CalaHealth.com Secure Upload: CalaRx.com Prosthetics Direct Line: 1-650-509-5706 Health Care Professional Line: 1-888-585-7101 Cala Customer Success: 1-888-699-1009 |
This provides information on New Vendor setup, Ordering, Returns, Warranty, Negotiated Costs, and Support.
1. New Vendor Set-Up (DUNS, CAGE, UID, HCPCS)
- Cala’s DUNS number = 078877556, CAGE code = 6XN36, and UID = PUKZNJB5PY96
- Cala Health is a licensed U.S. Durable Medical Equipment (DME) provider.
- Download the Form W-9 Cala Health and the VA New Vendor Form with pre-filled Cala info.
- Cala therapy is an FDA-cleared, non-invasive neuromodulation system that provides temporary relief for hand tremors for Essential Tremor as prescribed by healthcare professionals with a valid NPI.
- CMS issued HCPCS codes for Cala Therapy:
- K1018: External Upper Limb Tremor Stimulator of the Peripheral Nerves of the Wrist. This covers the prescription for the stimulator and base station. (Quantity x1)
- K1019: Replacement Supplies and Accessories for External Upper Limb Tremor Stimulator of the Peripheral Nerves of the Wrist. This covers the monthly band subscription supplied every 90 days (Quantity x4*)
- VA SOP can be found by searching SharePoint → Topic: Non-Invasive Nerve Stimulation for Management of Tremor
2. Initial Order
Placing the initial Purchase Order must contain the following information:
| Item Number | Description | Quantity Ordered | Unit |
|---|---|---|---|
| 1 | Cala Therapy Stimulator & Charging/Base Station | 1 | Each |
| 2 |
Cala Therapy Band* (1 band = 3-month supply) Specify: Right—OR—Left Hand, Wrist Measurement in CM |
4* | Each |
*IMPORTANT: Each Cala therapy band must be replaced every 90 days because it deteriorates with exposure to dry skin, skin oils, and dust. The stimulator will not function with the same band after 90 days. The prescription is good for 1 year, and 4 bands are needed for the veteran to have a full year of therapy.
IMPORTANT: Required information to be included on the purchase order and/or submitted with the VA Consult:
| Patient Name | VA Institution Name |
| Patient Date of Birth (D.O.B.) | VA Prescriber Name |
| Patient Phone Number | VA Prescriber Email Address |
| Patient Email Address (if available) | VA Prescriber NPI |
| Patient Diagnosis | VA Credit Card Number |
| Patient Shipping Address | VA Credit Card Expiration Date |
| Prescribed Hand (Right, Left, or Bilateral) | VA Credit Card CVV (optional) |
| Tremor Task (outstretched or wing beating postural hold) | VA Credit Card Zip Code |
| Wrist Measurement in CM | Caregiver contact Email and/or Phone # (if applicable) |
3. How To Send In Order:
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Fax: (833) 230-9251 Secure Upload: www.CalaRX.com Send Encrypted Email with attachments: VA@CalaHealth.com |
IMPORTANT: Once Customer Care receives the ordering info needed, Cala will email the Veteran the patient agreements. It is advised to have the patient sign during their clinic visit, preventing treatment delay. To expedite product shipment, please fax the completed Patient Agreement form to Cala (833) 230-9251.
Product shipment may be made to Veterans home or VA center as determined by prescribing HCP, and the correct “Ship To” address must be included on the PO.
4. Return Option
We offer a 90-day return option due to the heterogeneous nature of Essential Tremor, not all patients may benefit from the use of Cala Therapy. If the Veteran discontinues use within the 90-day trial period, Cala will fully refund the costs. Credit will be applied to the VA credit card within 30 days once Cala receives the Cala Stimulator/Base Station and all bands.
5. Warranty
Cala therapy is designed for use on demand. The stimulator and base station have an expected service life of 3 years. The band has an expected service life of 90 days. To support everyday use, the stimulator has a 2-year warranty, and the band has a 45-day warranty.
6. Negotiated Costs: contact Cala Customer Care for pricing information
Questions?
| Prosthetics | Veterans |
|---|---|
| For questions about pricing and PO, call Cala’s Prosthetics Direct Line (650) 509-5706 Monday through Friday 8 am – 7 pm Eastern, 5 am – 4 pm Pacific, or send an encrypted email: VA@CalaHealth.com. | For product support questions or to request a call from a Product Support Specialist (888) 699-1009 Monday through Friday, 8 am – 7 pm Eastern, 5 am – 4 pm Pacific, or email CustomerSuccess@CalaTrio.com. Helpful instructional videos and answers to Frequently Asked Questions can be found on the My.CalaTrio.com portal and Cala’s Help Center my.CalaTrio.com |
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