Cala complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex. Cala does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Cala:
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Provides free aids and services to people with disabilities to communicate effectively with us, such as:
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Qualified sign language interpreters
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Written information in other formats (large print, audio, accessible electronic formats, other formats)
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Provides free language services to people whose primary language is not English, such as:
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Qualified interpreters
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Information written in other languages
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If you need these services, contact Cala Customer Care by telephone from 8 am – 7 pm Eastern, 5 am – 4 pm Pacific (888-699-1009). If you believe that Cala has failed to provide these services or discriminated in any way based on race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, fax, or email with: Cala Customer Care, 1800 Gateway Blvd, Suite 120, San Mateo, CA 94404, phone: 888-699-1009, fax: 1-833-230-9251, encrypted email: Intake@CalaHealth.com. If you need help filing a grievance, Cala Customer Care can help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Language Services
Language services are provided free of charge by BoostLingo upon request through Cala Customer Care by telephone from 8 am – 7 pm Eastern, 5 am – 4 pm Pacific 1-888-699-1009.
ATTENTION: If you speak another language and would like language assistance, language assistance services, free of charge, may be available to you. Call 1-888-699-1009.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-699-1009.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-888-699-1009.
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-888-699-1009.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-699-1009.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-888-699-1009.
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-888-699-1009 번으로 전화해 주십시오.
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-888-699-1009.
ملحوظة إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف الصم والبكم: 1-888-996-9001.
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-888-699-1009.
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-888-699-1009.
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-888-699-1009.
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-888-699-1009 पर कॉल करें।
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-888-699-1009.
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-800-874-9426まで、お電話にてご連絡ください。
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں
1-888-699-1009
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم میباشد. با
1-888-699-1009
MKG-1622 Rev A July 2022